{"id":246,"date":"2019-09-24T17:36:35","date_gmt":"2019-09-24T22:36:35","guid":{"rendered":"https:\/\/qsi-pc.pe\/web\/?post_type=preguntas&#038;p=246"},"modified":"2021-07-26T13:40:03","modified_gmt":"2021-07-26T18:40:03","slug":"quejasreclamos","status":"publish","type":"preguntas","link":"https:\/\/qsi-pc.pe\/web\/?preguntas=quejasreclamos","title":{"rendered":"Pol\u00edtica de quejas y reclamos"},"content":{"rendered":"<p>Con la finalidad de brindar cada vez un mejor servicio y poder identificar oportunidades de mejora en nuestros procesos, QSI pone a su disposici\u00f3n los canales de atenci\u00f3n para manifestar una queja y\/o reclamo.<\/p>\n<ul>\n<li>Queja: Expresi\u00f3n de malestar respecto de alg\u00fan tema que no tenga que ver directamente con el producto y\/o servicio brindado o giro del negocio, como, por ejemplo, malestar o descontento respecto a la atenci\u00f3n.<\/li>\n<li>Reclamo: Expresi\u00f3n de disconformidad relacionada al producto y\/o servicio brindado.<\/li>\n<\/ul>\n<p>Las quejas y\/o reclamos ser\u00e1n resueltas en un plazo no mayor a 30 d\u00edas, nuestro personal de atenci\u00f3n al cliente le informar\u00e1 la respuesta y soluci\u00f3n de la misma.<\/p>\n<p><strong>E-mail: <\/strong><a href=\"mailto:contacto@qsi-pc.pe\">contacto@qsi-pc.pe<\/a><\/p>\n<p><strong>Tel\u00e9fono:<\/strong> 710-4000 Opci\u00f3n 3<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-246","preguntas","type-preguntas","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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